FAQs
Table of Contents
1. About EKCNE
We are a 100% direct factory with no middlemen and no outsourced production. Yongtongli Elevator Co., Ltd. was established in 2009 and is headquartered in Fuzhou, Jiangxi Province, China. We own an industrial park covering more than 100 acres, with a total factory area of 66,000 square meters, equipped with advanced automated production lines and an annual production capacity of up to 10,000 units.
From R&D, design, manufacturing, and sales to installation and maintenance support, the entire process is independently controlled by our team. By working directly with the factory, customers benefit from more efficient communication, faster customization response, and more competitive pricing.
In one sentence — we are elevator customization specialists.
Whether for commercial elevators or home elevators, standard projects or special scenarios, our customization capabilities are among the most comprehensive in the industry:
- Non-standard shaft sizes? Our structural engineers provide customized solutions.
- Limited top floor height? We have real project experience handling low overhead conditions.
- No pre-reserved shaft? We manufacture aluminum alloy shafts, steel structure shafts, and quick-install modular shafts.
- Need the cabin interior to match the building style? Our in-house interior designers provide 3D renderings before production.
- Only need partial modules? We support semi-CKD and OEM cooperation.
Customization is not an additional service for us — it is our core capability.
The founder of Yongtongli entered the elevator industry in 1992, with more than 34 years of industry experience. Our core technical team has over 35 years of professional elevator engineering experience.
We have our own elevator testing tower, where every model undergoes complete type testing before mass production. All elevators are supplied with complete type test reports and product qualification certificates. Key safety components, including speed governors, safety gears, buffers, traction machines, and control cabinets, all hold independent type test certificates.
Product Certifications
- CE Certification — All products comply with European market requirements.
- China Special Equipment Manufacturing License (Class A) — The highest certification level in China, covering manufacturing, installation, and maintenance.
Management System Certifications
- ISO 9001 Quality Management System
- ISO 14001 Environmental Management System
- ISO 45001 Occupational Health & Safety Management System
Yes. CE is our standard export certification, and we have extensive experience supporting local certification processes for different markets.
- Saudi Arabia (SASO) — We have previous project experience and can fully cooperate with the certification process.
- Russia (EAC), Australia (SAA), and other markets — Our products meet the required technical standards and we can provide complete technical documentation and type test reports.
- OEM cooperation — We can manufacture according to your certified technical specifications under your own brand.
Company Honors
- Provincial High-Tech Enterprise
- Provincial Specialized & Innovative Enterprise
- Contract-Honoring and Trustworthy Enterprise
- Local Benchmark Manufacturing Enterprise
Patents
We have obtained more than 30 national patents covering elevator structures, safety devices, and intelligent applications. Our patented quick-install steel shaft system has been widely used in old building renovation and villa elevator projects.
Our elevators and elevator parts have been exported to many countries and regions, including Australia, Saudi Arabia, Russia, Malaysia, Nigeria, Iran, Mexico, Peru, Cameroon, Sri Lanka, Albania, and more.
Commercial elevator exports are mainly concentrated in Southeast Asia, the Middle East, and Africa, while elevator components are supplied globally.
2. OEM / ODM Services
Yes. OEM and ODM cooperation are among our core services for overseas partners.
- OEM — Manufacturing according to your brand specifications and technical requirements.
- ODM — Secondary development based on our mature elevator platform to reduce development time and costs.
We support branding customization for complete elevators, semi-CKD elevator systems, and individual elevator parts.
For complete elevator OEM projects, the MOQ starts from just 1 unit.
There is no strict minimum order quantity. Larger quantities receive better unit pricing through tiered quotations. Many partners begin with 1–2 units to test the market before scaling up.
Yes. We routinely sign NDA agreements covering:
- Brand logos and technical drawings
- Product specifications
- Customer information and market strategies
- All cooperation documents
Your designs and solutions will not be shared with other customers or used for public promotion without authorization.
Almost all visible parts and many structural parameters can be customized.
Appearance & Branding
- Cabin interior materials, colors, and styles
- Landing door and hall panel designs
- COP panels and display interfaces
- Brand logos and nameplates
Functions & Configuration
- Control system logic
- Language packages and voice announcements
- Smart functions such as IC cards, facial recognition, and mobile calling
- Electrical specifications for local market compatibility
Structural Parameters
- Capacity, speed, and number of floors
- Shaft size adaptation, including non-standard shafts
- Machine-room or machine-room-less structures
Yes. If your brand already holds certifications such as CE, EAC, or SASO, we can manufacture according to those certified technical standards and cooperate with your certification body during inspections or document verification.
| Stage | Content | Estimated Time |
|---|---|---|
| Project Confirmation | Technical discussion, renderings, contract signing | 7–14 days |
| Production — Standard Configuration | Standard OEM elevator production | 20–30 days |
| Production — Customized Configuration | Customized interiors or structural changes | 30–45 days |
Since elevators are large customized products, physical samples cannot be shipped like small items. However, we provide:
- Factory visits to our Jiangxi production base
- Product operation videos and factory videos
- 3D renderings before production
- Photos and references from previous projects
Each OEM partner is assigned a dedicated technical contact person responsible for:
- Technical communication during production
- Remote installation support
- Operational troubleshooting and spare parts support
Our goal is to help your local team independently handle daily technical issues.
3. Commercial Elevator Products
We offer a complete range of commercial elevator solutions covering most building applications.
| Product Type | Application | Main Parameters |
| Passenger Elevator | Residential buildings, offices, hotels, hospitals | 320–2000kg, 1.0–6.0m/s |
| Panoramic Elevator | Shopping malls, hotels, scenic areas | Curved or panoramic cabins available |
| Hospital Elevator | Hospitals and medical centers | Up to 2000kg with stretcher mode |
| Freight Elevator | Factories and warehouses | Up to 5 tons |
| Escalator | Shopping malls, airports, subway stations | 30° / 35° angles |
| Moving Walkway | Airports and supermarkets | Horizontal or inclined operation |
All products support customized configurations and non-standard dimensions.
| Comparison | Machine Room Less (MRL) | Machine Room (MR) |
|---|---|---|
| Space Requirement | Saves machine room space | Requires separate machine room |
| Overhead Requirement | Lower overhead | Higher overhead |
| Maintenance Convenience | Maintenance inside shaft | Easier maintenance in machine room |
| Speed Range | Usually ≤2.5m/s | Suitable for high-speed elevators |
| Typical Applications | Mid/low-rise buildings | High-rise projects |
This is one of our specialties.
We have extensive experience handling:
- Shallow pits
- Low overheads
- Narrow shafts
- Existing building renovations
Simply provide your shaft dimensions, and our engineering team will create a customized solution.
| Building Floors | Recommended Speed |
| ≤6 Floors | 1.0–1.75m/s |
| 7–12 Floors | 1.75–2.5m/s |
| 13–20 Floors | 2.5–4.0m/s |
| 20+ Floors | 4.0–6.0m/s |
Actual selection should also consider passenger flow and local regulations.
All commercial elevators include:
- Speed governor + safety gear
- Buffers
- Door lock circuit
- Multi-beam light curtain
- Overload protection
- Emergency intercom system
Optional intelligent features include:
- Building management system integration
- Robot integration for smart hotels and factories
- IoT remote monitoring platforms
- IC card / facial recognition access
- Multimedia display systems
Yes. Optional energy-saving solutions include:
- Energy regeneration systems
- LED cabin lighting
- Standby energy-saving mode
- Before production starts — changes can usually be made free of charge.
- After production starts — additional costs and delivery impact will be evaluated.
We recommend confirming all specifications before contract signing.
4. Home Elevator Products
Home elevators are designed for private residences with a focus on comfort, quiet operation, aesthetics, and safety.
Typical applications include:
- Multi-floor villas
- Families with elderly members
- Barrier-free access for wheelchair users
- Luxury residential upgrades
Yes. We provide:
- Aluminum alloy panoramic shafts
- Steel structure shafts
- Patented quick-install modular shafts
Solutions are recommended based on your house layout and installation conditions.
We recommend using standard shaft sizes whenever possible.
Smaller shafts usually require more customization and therefore higher costs. Standard shaft dimensions offer more mature product options and lower overall project costs.
Our home elevators operate at approximately 40–45dB thanks to:
- Gearless permanent magnet synchronous traction machines
- Nano sound insulation materials
- Shock-absorbing guide shoe designs
Standard safety features include:
- Speed governor + safety gear
- Buffers
- Multi-beam light curtain
- Overload protection
- ARD automatic rescue device
- Door lock protection
Optional upgrades include:
- SOS emergency calling
- Elderly fall detection
- Child lock
- IC card / facial recognition access
Customization options include:
Materials
- Stainless steel
- Tempered glass
- Patterned decorative panels
- Stone background walls
Styles
- Modern minimalist
- Luxury style
- New Chinese style
- European classical
- Industrial style
All customized projects include 3D renderings before production.
No. Home elevators consume very little electricity.
- Running power: approximately 2.2–4.0kW
- Standby power: below 50W
- Estimated monthly electricity usage: approximately 3–5 kWh
Professional maintenance is recommended once every quarter.
Our control systems are not encrypted or locked, allowing customers to freely purchase compatible spare parts from the market without depending on a single supplier.
Standard home elevators usually require 20–25 working days after contract confirmation. Highly customized configurations may require additional production time.
5. After-Sales Service & Maintenance
We provide:
- Installation manuals and technical documents
- Remote installation and commissioning support
- Fault diagnosis assistance
- Long-term spare parts supply
Normally, we provide remote technical guidance instead of direct installation teams.
For special projects, on-site technical support can be discussed separately.
Yes.
- Core spare parts are kept in long-term stock.
- Electrical components use open and non-locked systems.
- Customers are free to purchase compatible parts locally.
- Complete elevator warranty: 12 months from shipment date
- Warranty covers manufacturing defects and material issues
- Damage caused by improper installation, misuse, or natural disasters is excluded
Yes. Remote technical support remains available long-term.
Please inspect the goods within 48 hours after receipt and provide photos or videos for verification. Replacement solutions will be arranged after responsibility confirmation.
- Working days: response within 4 hours
- Emergency issues: preliminary solutions within 24 hours
6. Elevator Parts Supply
Yes. We supply a complete range of elevator components including:
- Traction machines and drives
- Control systems and cabinets
- Door systems
- Safety devices
- Guide systems
- Cabin components
- Shaft components
Please provide:
- Elevator nameplate information
- Original spare part model number
- Photos or fault descriptions
Our technical team will confirm compatibility.
No.
We supply:
- Original parts for our own elevators
- Compatible parts for mainstream brands
- Universal standard components
Yes.
All original parts are tested before shipment, and compatible parts are strictly selected and quality verified.
- Standard parts: 3–5 working days
- Special parts: depends on production requirements
Yes. There is no minimum order quantity.
7. Certifications & Compliance
| Certification | Market | Description |
|---|---|---|
| CE | Europe | Complies with EU Elevator Directive 2014/33/EU |
| ISO 9001 | Global | Quality Management System |
| GB/T Standards | China | Chinese national standards |
Yes. Our elevators comply with EU Elevator Directive 2014/33/EU and EN81 safety standards.
Yes. Requirements vary by country.
Examples include:
- SASO for Saudi Arabia
- ESMA for UAE
- AS 1735 for Australia/New Zealand
- ASME A17.1 for North America
We can provide:
- CE certificates and DoC
- ISO certificates
- Product test reports
- Electrical drawings and technical specifications
- Installation and maintenance manuals
- Packing lists and inspection reports
Yes. We regularly undergo factory audits and support both online and on-site inspections.
Yes.
We provide:
- Correct HS codes
- Certificate of Origin
- Form E or other preferential certificates when applicable
8. Pricing & Quotations
Elevators are highly customized products. Final pricing depends on:
- Elevator type
- Capacity and speed
- Number of floors
- Interior customization
- Order quantity
- Trade terms (EXW / FOB / CIF)
Please provide:
Basic Information
- Elevator type
- Capacity
- Number of floors
- Quantity
- Destination country
Shaft Information
- Shaft width and depth
- Travel height
- Floor height
- Pit depth
- Overhead height
We usually provide quotations within 1 working day.
As a direct factory supplier, we offer transparent and competitive pricing without middlemen.
- Confirm technical specifications
- Receive formal quotation
- Sign contract
- Pay deposit
- Production and inspection
- Final payment and shipment
9. Shipping & Logistics
We support shipment from:
- Shanghai Port
- Ningbo Port
- Guangzhou Port
- Xiamen Port
We support:
- EXW
- FOB
- CIF
- Complete elevators are usually shipped by sea freight.
- Spare parts can be shipped by express, air freight, or sea freight depending on quantity and urgency.
- Spare parts: 3–5 working days
- Elevator projects: usually 30–60 days
Sea freight transit time depends on destination.
Yes. We provide:
- Commercial Invoice
- Packing List
- Bill of Lading
- Certificate of Origin
- Product certification documents
10. How to Work With Us
Simply send us your requirements.
Our process is:
- Requirement discussion
- Solution proposal
- Formal quotation
- T/T bank transfer
- L/C
- Complete elevators: MOQ starts from 1 unit
- Spare parts: no mandatory MOQ
Yes. Sample orders are accepted for quality evaluation before bulk cooperation.
We welcome long-term distributor cooperation.
Authorized distributors can receive:
- Exclusive pricing systems
- Technical and branding support
- Regional market protection
Please contact our business team with your company background and target market information.
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